FAQ

When will my order ship?

Processing takes 1–2 business days after payment authorization. Transit is normally 4–6 business days after shipment. See the Shipping Policy for details.

Can I return or exchange an item?

Eligible requests may be made within 30 days after delivery. New, unused change-of-mind items and reported product issues are handled under the Refund Policy.

Is a return label provided?

A free prepaid return label is included in the parcel. Contact us if it is missing. No restocking fee applies to an approved return.

How long do refunds take?

An approved refund is initiated to the original payment method within 10 days after the returned item is received and accepted. Bank posting time is separate.

Where can I get help?

For order, product, tracking, payment, privacy, return, or exchange questions, use Contact Us.